Frequently Asked Questions

We know you might have a few questions before you shop with us. Here are the answers to the things we hear most often. If you don’t find what you’re looking for, just reach out to us at [email protected]. We’re always happy to help.

How long does shipping take?

We know waiting for your order isn’t the fun part. Most orders are processed within 1-2 business days. After that, standard shipping usually takes between 5 and 10 business days, depending on where you are. You’ll get a confirmation email with your tracking number as soon as your package leaves our facility.

What is your return policy?

Your happiness with our products matters to us. If something isn’t right, you can return unused items within 30 days of receiving them. Just email us at [email protected] with your order number, and we’ll walk you through the simple steps. We’ll process your refund to the original payment method once we receive the item back.

Which payment methods do you accept?

We keep things simple and secure. We accept all major credit cards, including Visa, Mastercard, and American Express. We also take PayPal for your convenience. All transactions are encrypted and processed through trusted payment gateways, so your financial details stay safe.

How can I track my order?

Once your order ships, we’ll send you an email with a tracking link. You can click that link anytime to see where your package is on its journey. If you lose the email, no worries. Just contact us and we’ll resend your tracking information right away.

How do you ensure product quality?

We started Westwick General because we were tired of products that looked good online but fell apart in real life. We personally test everything we sell to make sure it meets our standards. We work closely with our suppliers and check each batch before it goes out. If you ever have a quality concern, let us know. We take it seriously and will make it right.

How is my personal information protected?

Your privacy is something we don’t take lightly. We only collect the information needed to process your order and improve your shopping experience. We never sell your data to third parties. Our systems are protected with industry-standard security measures, and you can request to see or delete your personal information at any time by emailing us.

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible. We’ll do our best to help if your order hasn’t shipped yet. Once it’s on its way, you can still return it using our standard return process. Just remember, we’re here to make things easy for you.