Terms of Service
Welcome to WESTWICKGENERAL. These terms explain the rules for using our website and buying our products. By shopping with us, you agree to these terms. Please read them before placing an order.
Using Our Website
You can browse our store without creating an account. When you place an order, we ask for your name, shipping address, and email so we can deliver your items and keep you updated. Please make sure the information you share is accurate. If something changes, like your address, let us know quickly so your order reaches you without delays.
Orders and Payment
When you place an order, we send you a confirmation email right away. This email means we received your request, but it does not mean your order is final until we confirm it is ready to ship. We accept common payment methods, and your payment details are handled securely. If we cannot process your payment, we will reach out to you before canceling anything.
Pricing and Availability
We do our best to keep prices and product details accurate. Sometimes mistakes happen, like a price typo or an item going out of stock. If that occurs, we will contact you and give you the option to adjust your order or cancel it for a full refund. We never charge you for items we cannot deliver.
Shipping and Delivery
We ship to the addresses you provide during checkout. Delivery times can vary based on where you live and the shipping option you choose. Once your order leaves our facility, the carrier handles the delivery. If you have questions about a package, our team is happy to help track it down.
Returns and Refunds
We want you to feel good about your purchase. If something is not right, you can reach out to us within 14 days of receiving your order. We will guide you through the return process and issue a refund once we receive the item back in its original condition. Some items, like personal care products, may not be returnable for safety reasons. We will always explain this before you buy.
Our Responsibility
We work hard to keep our website running smoothly and our products in good shape. However, we are not responsible for issues caused by misuse, accidents, or events outside our control. Our liability is limited to the amount you paid for your order.
Privacy
Your personal information stays private. We only use it to process your orders and improve your shopping experience. We never sell your data to anyone. For more details, please check our Privacy Policy.
Contact Us
If you have any questions about these terms or your order, email us at [email protected]. We usually reply within one business day and are glad to help.